About

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Summary

CompTIA A+ certified professional with 8+ years of education in Computer Engineering and Software Development and 9+ years of experience setting up and supporting computer systems, hardware, software, printers, peripherals, and mobile devices.

Experienced in clerical and help desk roles. Adept at troubleshooting hardware and software. Thrives in fast-paced environments and performs well under pressure. Strives for organization and accuracy when completing tasks. Trained to explain procedures and solutions to users of diverse technical backgrounds.

Highlights

• 9+ years setting up and repairing clients’ computers and devices for personal and home office use.
• 10+ years performing repairs and maintenance on machinery on a weekly to near-nightly basis.
• Installed, updated, and troubleshot hundreds of operating systems and applications.
• Supervised and trained over 50 new hires over the course of a decade.
• Supported 20+ callers and visitors per day with procedures and general inquiries.
• Created and organized thousands of production and maintenance logs for 10+ years.

Certification

Education

Tools & Skills